Job Description:

The ideal candidate will be a tech-savvy professional, capable of managing client expectations and leading our technical support team to achieve excellent service standards.

Responsibilities:

• Collaborate with the founders to develop and implement product strategies that align with company objectives.
• Oversee new client onboarding processes to ensure a seamless transition.
• Lead comprehensive user testing initiatives to maintain high product quality.
• Act as the primary liaison for client queries and technical issues regarding our applications.
• Diagnose, escalate, and resolve technical issues efficiently, coordinating with technical teams when necessary.
• Work closely with product and development teams to resolve technical issues and drive product enhancements.
• Design and implement feedback loops to enhance client satisfaction and refine products and services.
• Analyze client feedback and technical trends to inform product strategy and improve customer service.
• Foster a high-performance culture within the product team through mentorship and guidance.

Requirements:

• Proficient with MS Excel, MS Word, and Google Sheets.
• Tech-savvy professional with excellent communication and problem-solving skills.
• Ability to manage client expectations and lead the technical support team to achieve excellent service standards.

Job Location:

Jaipur, Rajasthan (on-site)

Apply on https://forms.gle/BLoTPQm2EK6sh5dy8